At Agrosaf Pharmaceuticals, we aim to provide you with a smooth and reliable delivery experience. Here's what you can expect when placing an order with us:
Shipping Charges
Customers will be informed about the shipping charges during the final checkout process, just before completing the transaction.
Order Confirmation and Tracking
Once your order has been received and confirmed, you will receive a delivery confirmation along with a tracking ID via email and WhatsApp. Most items are shipped within 2–3 business days, but please note that slight delays may occur due to logistical issues or courier partner-related concerns. Rest assured, our team will promptly resolve any such issues once identified.
Order-Related Queries
For any order-related queries, feel free to reach out to us via email or call us directly at +91 9639266444. Our support team is available from Monday to Saturday, between 08:00 AM – 05:00 PM (IST).
Estimated Delivery Time
The estimated delivery time may vary depending on your location. Please note that our team operates every day except Sundays and public holidays. Therefore, deliveries might be delayed due to unforeseen circumstances such as strikes, lockdowns, or other logistical challenges.
High Order Volumes and Dispatch Delays
Due to high order volumes, dispatch or delivery may occasionally be delayed. We aim to ship all orders within 7 days from the order date. We sincerely appreciate your patience during such situations.
Packaging
We take utmost care in packaging your products. All items are securely packed, with each product wrapped in bubble wrap. Fragile items like bottles are given extra protection to ensure they reach you safely.
Damaged or Tampered Packages
Please do not accept the package if it appears tampered with or damaged. If you notice any issues, kindly return the package, and we will replace your order.
Undelivered Orders
If your order status shows as delivered, but you have not received it, please contact customer support via phone or email within 24 hours of receiving the delivery notification. Our team will investigate the issue with the courier partner and respond within 48–72 hours.
Once you share an OTP with the delivery partner, the order will be considered successfully delivered.
Liability for Damages
Please note that Agrosaf Pharmaceuticals is not liable for any damages, loss, or mishandling that occurs after the delivery has been completed.